Our Polices

A Simple guide to help you understand how we work, so you are able to help us help you succeed!

Payment Before Service

We have a pay before service policy. 

This means payment is accepted for the services you need once you place your order or before work begins for all projects.

PARTIAL PAYMENT
Part payment may apply to projects with a value our US$1,500. A website customer may use partial payment only if we hold logins to your Hosting Account, which is returned to you at project completion after all payments have been completed.

Payment Plans Offered Under Partial Payment
A Payment plan is offered only on projects over US$1,500.
60 – 25  – 15
: 60% Deposit before the project begins, 25%  25days after first deposit , then 15% within another 25 days for projects with a time frame up to three months. 

Who Owns The Project?

We do, until all payments are completed, we own the rights to your the project. Any idea you present to us is yours. We do not use or share ideas presented to us with other customers or businesses.

Website, Creative Writing & All Designs Services

Design Submission

Once the design service can be found on our website. All designs orders must be submitted using the relevant form. Please provide a clear explanation of what you need. Double check to…

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DESIGN SUBMISSION

 

Once the design service can be found on our website. All designs orders must be submitted using the relevant form. Please provide a clear explanation of what you need. Double check to ensure the information you have provided is correct, then checkout using your preferred payment option to place your order.

 

Once your order has been received and payment is confirmed, we review the information to ensure we understand your request. If the request if understood we commence working on your project; if not; a call is placed or a follow-up email sent to clarify the information.

Revision and Proof

All design  services come with a specific number of revisions, where …

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REVISION AND PROOF

 

All design services come with a specific number of revisions, where you are able to request complementary changes to the project to ensure we deliver to you exactly what you want. Outside of the set number of revisions offered to you with each project , additional requests for edits or changes will be billed to you at a the advertised rate found on the order form for that project.

 

Complementary changes include: changes to content, colours, and small adjustments that do not alter the artwork into a completely new design.

Design Approval

Once a design has been approved, we consider the project closed…

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DESIGN APPROVAL

 

Once a design has been approved, we consider the project closed. Any further changes to a design after it has been approved will be billed to you at  the advertised rate found on the order form for that project.

Cancellations and Refund

What really sets Creative Agency apart from other agencies is our superior customer

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CANCELLATION AND REFUND

Once payments have been made to Global Designs Mediahouse via any of the listed payment methods, we are willing to provide a full refund if work has not yet started on a project minus third party fees collected by your selected payment option namely WiPay Or PayPal. (Eg. If customer selected WiPay and a fee of 4.5%+tax is charged per transaction a payment of $1,000 would be refunded $948.25). For custom design projects and website projects $3,500 consultation fee is also deducted.

However, once work has begun, monies already paid over may non-refundable or partially refunded based on volume of work already done or is retained for our investment in the project.

 

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If a client is deemed disrespectful or difficult to work with, Global Designs Mediahouse reserves the right to cancel the project and refund the customer, with or without notice. Following the afore mentioned refund procedure guidelines
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Third Party Expenses​

Global Designs Mediahouse makes the following purchases …

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THIRD PARTY EXPENSES

Global Designs Mediahouse makes the following purchases on customer’s behalf in order to successfully complete a project:

-Domain Name and Hosting Purchases
-Fonts (esp. for Logo Design)
-Theme eg. for WordPress
-Plugins
eg. for WordPress to acquire specific functionalities.

 

Third party purchases are payments made for services not directly provided by Global Designs Mediahouse or purchased from another Business or website.


-Where Global Designs Mediahouse will make third party purchases for customer, customers must pay in full the service or item.
-Global Designs Mediahouse will at no time offer to make payment for services that require monthly payments. The customer must use his or her own credit card to acquire such services.

Severing Work Relations

We can’t be all things to all people, and we understand we may…

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SERVERING WORK RELATIONS

We can’t be all things to all people, and we understand we may not be the right fist for just about everyone. As such Global designs Mediahouse reserves the right to sever ties with a customer deem not to be the right fit for fruitful working relations.

 

We may or may not advise you of the challenges faced working with you but will commit to complete all work agreed upon or that has already been paid form before severing ties. *If working together to complete projects already agreed on proves too difficult for both parties; a refund may or may not be provide before dissolving our partnership. …read refund section for more information

 

Grounds for dissolution include, but are not limited to:
-Poor Communication
-Ghosting
-Unaccountability
-Disrespectful Behaviour

Design Artwork & Layered Files

-Files will be sent in the following formats: PNG, PDF,JPG, …

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DESIGN ARTWORK & LAYERED FILES

-Files will be sent in the following formats: PNG, PDF,JPG, and MP4 file formats.
-You will receive logo designs in several colorways for different purposes.
– Large files may be delivered via Wetransfer.
-Designs files in Layered format eg. Photoshop are always available to the customer but only upon request. * A merged format is submitted free of charge with editable text where just about anyone can make changes to content. *A paid version starting @US$35 is available with all layers released

Ghosting Clause

We enjoy working with you, however we do not encourage nor …

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GHOSTING CLAUSE

We enjoy working with you, however we do not encourage nor appreciate the abuse of our services. For customers who orders a service and disappears after 2 weeks: no calls, no response, ..you name it. will receive 2 follow up emails. If emails are not responded to after a 2 week period and no formal arrangement has been made with Global Designs Mediahouse to defer the project for any reason; the project will be deemed as fortified and no refund will be provided. If the customer would like to continue after 2 months a restart fee of US$100 will be charged before project resumes.

Hours of Operation

MONDAY – FRIDAYS: 9AM – 4PM (Eastern Time)…

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HOUR OF OPERATION

MONDAY – FRIDAYS: 9AM – 4PM (Eastern Time)

SUNDAY & SATURDAY: CLOSED

 

We also observe all Jamaican Public Holidays and our team goes on vacation two weeks during the festive season. During this period we are closed.

Contact and Consultation

All submission of new orders, request for changes, follow-ups, …

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CONTACT AND CONSULTATION

 

All submission of new orders, request for changes, follow-ups, approval of projects and transfer of content, images, etc. must be documented. For this reason, our preferred mode of communication if via EMAIL. A response is usually provided within 24-48 hours.

 

Feel free to get in-touch via phone at any time during our hours of operation

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